A chatbot is enough when users need answers or guided conversation. An AI employee becomes useful when the system must preserve context, retrieve business knowledge, call tools, route work, request approval, update systems or prepare decisions. MarketIQX's approach is unnecessary where a static FAQ, form or deterministic rule flow already solves the problem.
Comparison
AI Agents vs Chatbots
AI agents can use tools, memory, workflow state and approvals; chatbots primarily respond in conversation.