Problem
Operational email workflows require context, classification, draft preparation, approval before action, and the ability to learn from corrections over time.
Professional services operations
Anika operational AI workflow
Anika demonstrates operational AI work around email intake, classification, draft generation, business memory, knowledge/context retrieval, tool integration, approval gates, send/edit/reject feedback, corrections and follow-through without exposing private customer data.
01
Channels
WhatsAppEmailWebAPIsVoice-ready architecture
02
Identity and context
TenantUserWorkflowBusiness state
03
AgentBus / Coordinator
RoutingAgent selectionHand-offsEscalation
04
AI employees
PriyaAlexAnika
05
MemoryOS + Agentic RAG
FactsPoliciesCorrectionsKnowledge retrieval
06
Governed execution
RBACTool permissionsHITLDecision receipts
07
Reliability
RetriesFallbacksTimeoutsObservabilityEvaluation
Email arrivesAnika intakeClassifyMemory / knowledgeDraftApproval gateSend / edit / rejectOutcome correctionMemory update
What was built
- Email intake and classification workflow
- Draft generation with business context and approval gates
- Gmail/tool integration patterns
- Send, edit and reject feedback loop
- Business memory and correction-informed future behavior
- Follow-through on unresolved operational work where supported by implementation evidence
Technologies
- Python
- Database-backed memory
- Gmail integration patterns
- Workflow approvals
- Twilio/WhatsApp HITL where verified
Capabilities demonstrated
- AI Employees
- Operations automation
- Email automation
- HITL
- Persistent Memory
- Decision records
Memory and governance
Persistent context with approval and audit boundaries.
MarketIQX does not present unconstrained autonomy. The model is memory-backed, tool-aware, and governed by permissions, risk checks, and human approval where needed.
EventIdentity + ContextRecallFacts / Policies / HistoryAgent reasoningActionOutcome / CorrectionWrite-back
AI prepares action
Risk and confidence check
Low riskExecute within permission
Higher riskHuman approval: send, edit, or reject
Record outcome and correction
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